My Daily Emails

A great product deserves great support. Yet too often, customer support is treated as a cost center — something to minimize, automate, outsource. The math seems simple: fewer human interactions

I enjoy social media, at least most of the time. Bluesky’s freshness and kindness have been a pleasant surprise. X and LinkedIn keep me connected to interesting minds and opportunities.

Product success stories are inescapable. They’re all over YouTube, LinkedIn and X, and marketers gobble them up. But the ones that didn’t make it? Those product stories can teach you

Strategy work isn’t always about maintaining professional distance. It’s possible to dive so deep, you find yourself on the other side of the world, pitching your client’s innovative food ingredient

AI makes me a better strategist by being a worse one. Let me explain. Every day, I use a variety of AI tools. They take on tasks I never loved,

The 1983 “Cabbage Patch Riots” sound almost mythical now. I’m old enough to remember it well. Parents literally wrestling in store aisles. Clerks getting trampled. Someone drove 1,000 miles to

Sometimes success creates its own problems. Tesla revolutionized the auto industry, pushing electric vehicles into the mainstream through bold innovation. But recent data suggests concerning patterns: The latest J.D. Power

My American friends really know how to layer tradition with commerce. In four days, they’ll combine family feasts with football and pilgrims. Then right at peak gratitude — boom —

Growth usually happens in steps. Until it leaps. I witnessed this firsthand working with an Asian food producer. The business leader had impressive credentials — co-founder of his province’s largest

I have a Stanley vacuum bottle that belonged to my father. Hammered green finish, probably as old as I am, still working perfectly. My grandfather had one too. Back then, these